Before purchasing an animal from me it is important to read my TOS and agree to all terms. It is also important for you to know the basic husbandry for the animal in question before purchasing.

SALES AND PAYMENT PLANS:

*PAYMENT METHODS ACCEPTED*

CASH APP
ZELLE
SQUARE
CASH

To place a gecko on hold, a 25% non-refundable down payment is required. Deposits are for individual geckos in question. Payments must be made in full before the animal is shipped. For whatever reason if there's an accident during a payment plan and you need a refund, everything but the 25% deposit will be refunded, the 25% deposit will then go towards a store credit for a future purchase. Shipping costs will always be an additional charge when given in-store credit unless otherwise discussed.

Contact me via email at lovablegeckos@gmail.com, Facebook messenger, or Instagram messages to put a down payment on an animal. You must get in contact with me before sending any payment. We only take payments via Cashapp, Square, and Zelle. Local pickups can pay with cash.

When available, payment plans are offered for animals over $100 and extended plans for animals over $500. Make sure to ask me if you’re interested in a payment plan. Payment plans are only for full-priced animals. If you are interested in making a deal, that deal must be paid in full unless discussed otherwise.

SHIPPING AND LIVE GUARANTEE:

Shipping is available to the continental 48 United States.

I ship through FedEx Priority Overnight Monday-Wednesday for Tuesday, Wednesday, Thursday arrival. Animals are to be shipped to a hub for holding unless we discuss otherwise. Shipping is additional unless free shipping is in the geckos description. When shipping, the weather has to be between 40-82 degrees at both locations. If the temperatures are not met, I will hold the gecko free of charge till the conditions improve. Depending on your location Priority Overnight Shipping usually arrives around 9-10:30 am, in some areas they can arrive later in the day. I will include a heat or cool pack if needed.

For a shipment to be scheduled, the payment and shipping costs must be paid. No animal will be shipped without the customer's approval. Geckos shipped to a FedEx office must be picked up within 1 hour of arrival. If the package gets rejected by FedEx or you fail to pick up the gecko within 1-hour of delivery, then we cannot guarantee a live arrival. If something were to happen, message me immediately.

I guarantee a healthy animal if the following terms are met:

The correct shipping address must be given. (A PO Box is not acceptable.)
There must be someone to receive and sign for the animal within the first hour of arrival on the first delivery.
There are no delays on the part of the shipping company or rejections.
You must contact me within an hour of receiving the animal to let me know you've picked them up.

If any of these terms fail, the live guarantee is void.

In the unfortunate event of a dead on arrival (DOA) or unhealthy animal, I must be contacted within 1 hour of delivery. You will be required to show photographic evidence along with video evidence of the animal's condition. You are responsible for proving that the 4 guarantee requirements (detailed above) are met. If so, then you may be eligible for in-store credit equal to the full amount paid, a partial refund up to 75%, or offered a replacement animal.

If you choose a different animal as a replacement, you will be responsible for the shipping cost. I am not responsible for packages running late nor rejections. However, if the package is running late you may be entitled for a reimbursement from the shipping company. Shipping fees are NOT refundable from Lovable Geckos.

Any accidents or improper husbandry by the new owner voids the guarantee.

If an animal were to drop its tail anytime after purchase (including transit), I will not issue a refund or in store credit, as it does not change the quality nor value of the animal.

Please note that photos taken of animals are not always accurate! If the animal arrives, and you decide you don’t like it you need to contact me within 48 hours of receiving that animal. You can send the gecko back and receive up to a 75% refund, and 25% in-store credit. I always try my best to take accurate pictures and videos if requested before purchase.